This is certainly not something we expected to come home to after Mr. Roof put on our new roof. This was technically strike 2 against the company, and it was a huge strike 2.
The first strike came when they called us while we at Fall Creek Falls two weekends ago and told us that they were going to have to put in 30 new boards, which tacked on an extra $1,200 to the already large price tag. The thing that bugs me about this is that they didn't give us a heads up that this could be a possibility when they did the quote.
We approved the 30 boards, but when we arrived home they had left us an invoice that said they used 54 boards. +$1800. Nice.
Traci called her contact, Darryl Draper, and let him know that she was not happy with getting that kind of surprise on the invoice. After she hung up the phone, we noticed this large crack in our ceiling. Cue up Traci's Unpleasant Phone Call #2. Draper immediately assured Traci that they would take care of the ceiling crack.
All of this went down on Monday, September 31st. Draper called Traci back and lowered the charge per sheet of the wood, bringing it back down to around the $1,200 she was originally quoted on the phone. Traci spoke with Draper a few more times this week, most notably on Friday (Oct 4) morning to make sure that the gutter people were going to come on that day to install the gutters. Draper assured Traci that they would be there.
On Monday the 7th, we still had no gutters. The gutter guys simply didn't show up. Traci also had two phone calls to Draper that had not been returned. At this point, all she had to tell him was to cancel their gutter install because we had found someone else.
Between then and now, Traci has talked to a few different people at Mr. Roof, including a general manager. I don't get the feeling that they tried very hard to make Traci feel better about the situation. They took off a little money here and there, but overall it was just a bad experience. We understand that things can go wrong with things like this, but it's how you as a company respond to these things. Mr. Roof, in our opinion, did not respond in a good or professional manner.
We used another reference from Chris Canary to fix our ceiling and we couldn't have been happier with him. So, I have two good references for a gutter guy and a ceiling repair guy. I don't think I would ever be able to recommend Mr. Roof to anyone.